Terms and Conditions

Terms & Conditions

This site is owned by Novartis Consumer Health UK Ltd, Park View, Riverside Way, Watchmoor Park, Camberley, Surrey GU15 3YL registered in England and Wales with company number 0753340.

Please read these Terms of Use in conjunction with the Privacy Policy.

  • Acceptance

    Your access to and use of this Site is subject to the following terms and conditions and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, these Terms and Conditions and acknowledge that any other agreements regarding the use of this Site between you and Novartis Consumer Health UK Limited are superseded and of no force or effect.

  • Medical Information/Conditions

    Product information on this web site is provided by Novartis Consumer Health UK Limited and is intended for general information purposes only. Many Pharmaceutical and medical device products listed are available upon prescription from a medical doctor or qualified medical professional only, and not all such products may be available in all countries. The product information is not intended to provide complete medical information. SHOULD YOU HAVE A MEDICAL CONDITION, PROMPTLY SEE YOUR OWN MEDICAL DOCTOR OR HEALTH CARE PROVIDER. WE DO NOT OFFER PERSONALIZED MEDICAL DIAGNOSIS OR PATIENT-SPECIFIC TREATMENT ADVICE. You should always obtain complete medical information about your prescription medicines or medical devices (including their beneficial medical uses and possible adverse effects) by discussing the appropriate use of any medicine(s) or medical devices directly with your prescribing physician or, where appropriate, other medical advisor. Medical professionals may obtain complete medical information from the product's information leaflet. Information on these products may vary by country. Patients, physicians and other medical professionals should check with local medical resources and regulatory authorities for information appropriate to their country. In addition, current regulations in many countries limit (or even prohibit in some instances) the ability of Novartis Consumer Health UK Limited to provide information and/or to respond directly to patient questions regarding its prescription products. Novartis Consumer Health UK Limited, however, will respond to inquiries from and provide information to your qualified health care professional in accordance with local regulations.

  • Use of Information

    You may freely browse the Site, but you may only access, download or use information from this Site, including any text, images, audio, and video (the "Information") for your own non-commercial use. You may not distribute, modify, transmit, reuse, repost, or use the Information for commercial purposes, without written permission of Novartis Consumer Health UK Limited. You must retain and reproduce each and every copyright notice or other proprietary rights notice contained in any Information you download. You should assume that everything you see or read on this Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of Novartis Consumer Health UK Limited.  Novartis Consumer Health UK Limited neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Novartis Consumer Health UK Limited. With the exception of the foregoing limited authorization, no license to or right in the Information, or any copyright of Novartis Consumer Health UK Limited or of any other party is granted or conferred to you.

  • Trademarks/Proprietary Rights

    You should assume that all product names appearing on this Site, whether or not appearing in large print or with the trademark symbol are trademarks of Novartis. This Site may also contain or reference patents, proprietary information, technologies, products, processes or other proprietary rights of Novartis Consumer Health UK Limited and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Novartis Consumer Health UK Limited and/or other parties is granted to or conferred upon you.

  • Disclaimer of Warranties

    While Novartis Consumer Health UK Limited uses reasonable efforts to ensure that the Information is accurate and up to date, the Information may contain technical inaccuracies or typographical errors. Novartis Consumer Health UK Limited reserves the right to make changes, corrections and/or improvements to the Information, and to the products and programs described in such information, at any time without notice. Novartis Consumer Health UK Limited makes no warranties or representations as to the accuracy of any of the Information. Novartis Consumer Health UK Limited assumes no liability or responsibility for any errors or omissions in the content of the Site. ALL INFORMATION IS PROVIDED "AS IS." NOVARTIS PROVIDES NO WARRANTIES ABOUT THE COMPLETENESS OR ACCURACY OF THE INFORMATION ON THIS SITE OR ITS POSSIBLE USES. CONSEQUENTLY, THE INFORMATION SHOULD BE CAREFULLY EVALUATED BY SITE VISITORS. NEITHER NOVARTIS CONSUMER HEALTH UK LIMITED, NOR ANY OTHER NOVARTIS GROUP COMPANY, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE TO YOU SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO, USE OF OR INABILITY TO USE THIS SITE, OR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SITE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.  Novartis Consumer Health UK Limited also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of the Information.  Novartis Consumer Health UK Limited reserves the right to discontinue this Site at any time without notice and without liability.

  • Information You Supply To Us

    Except for information covered by our Privacy Policy, any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Novartis Consumer Health UK Limited or its affiliates and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Novartis Consumer Health UK Limited is free to use, without compensation to you, any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

  • Worldwide Products

    This Site may contain information on worldwide products and services, not all of which are available in every location. A reference to a product or service on this Site does not imply that such product or service is or will be available in your location. The products referred to on this Site may be subject to different regulatory requirements depending on the country of use. Consequently, visitors may be notified that certain sections of this Site are intended only for certain kinds of expert users or only for audiences in certain countries. You should not construe anything on this Site as a promotion or advertisement for any product or for the use of any product that is not authorized by the laws and regulations of your country of residence.

  • Disclaimer

    Nothing on this Site constitutes an invitation or offer to invest or deal in the securities or American Depositary Receipts of Novartis. In particular, actual results and developments may be materially different from any forecast, opinion or expectation expressed on this Site and the past performance of the price of securities must not be relied on as a guide to their future performance.

  • Links To This Site

    Novartis Consumer Health UK Limited has not reviewed any or all of the third-party websites which contain links to this Site and is not responsible for the content of any such off-site pages or any other sites linked to the Site. If you wish to link your website to this Site, you may only link to the home page. You may not link to any other pages within this Site without the prior written consent of Novartis Consumer Health UK Limited. Quotation or use of one or more portions of this Site in the site of any third parties without written consent is likewise prohibited.

  • Links To Other Sites

    Links to third-party sites may be provided for the interest or convenience of visitors to this Site. We will endeavour to inform you when you are leaving this Site that the terms of use and privacy policy of the third-party site may be different. However, Novartis Consumer Health UK Limited accepts no liability for links from us to others, and in particular we are not responsible for the accuracy or legality of the content thereof. We accept no liability deriving from a breach or omission in the privacy policies of third parties.

  • Postings To This Site

    Although Novartis Consumer Health UK Limited may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, Novartis Consumer Health UK Limited is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, privacy disclosure or inaccuracy contained in any information within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Novartis Consumer Health UK Limited will fully cooperate with any law enforcement authorities or court order requesting or directing Novartis Consumer Health UK Limited to disclose the identity of anyone posting any such information or materials.

  • Consequences

    If we become aware that you have violated any of the terms and conditions contained in this Legal Statement, we may immediately take corrective action, including preventing the user from using the services offered by Novartis Consumer Health UK Limited and removing any information, data and content put on the Site by the user, at any moment and without notice. If we have been injured by your violation we may, in our sole discretion, seek to recover damages from you.

  • Revisions

    Novartis Consumer Health UK Limited may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

Mobile App Terms and Conditions

  • General

    By installing the Application (as defined below), you agree to be bound by the Novartis Terms and Conditions.  Please review them carefully before installation and/or acceptance.

  • Definitions

    The “Application” shall mean the software provided by Novartis to offer services related to Novartis, Novartis’s services and its partners’ services, to be used on Apple iOS and Android OS devices and any upgrades from time to time and any other software or documentation which enables the use of the Application.

  • Data Protection

    Any personal information you supply to Novartis when using the Application will be used by Novartis in accordance with its Privacy Policy which can be viewed here.

  • Conditions of use

    You will not, nor allow third parties on your behalf to (i) make and distribute copies of the Application (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Application; or (iii) create derivative works of the Application of any kind whatsoever.

  • The Application is currently made available to you free of charge for your personal, non-commercial use. Novartis reserves the right to amend or withdraw the Application, or charge for the application or service provided to you in accordance with these app Terms and Conditions, at any time and for any reason.

  • You acknowledge that the terms of agreement with your respective mobile network provider (‘Mobile Provider’) will continue to apply when using the Application. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Application or any such third party charges as may arise. You accept responsibility for any such charges that arise

  • You acknowledge that the terms of agreement with your respective mobile network provider (‘Mobile Provider’) will continue to apply when using the Application. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Application or any such third party charges as may arise. You accept responsibility for any such charges that arise

  • Definitions

  • This Application is available to handheld mobile devices running Apple iOS and Android OS Operating Systems. Novartis will use reasonable efforts to make the Application available at all times. However you acknowledge the Application is provided over the internet and mobile networks and so the quality and availability of the Application may be affected by factors outside Novartis’s reasonable control.

  • Novartis, its group of companies and sub-contractors do not accept any responsibility whatsoever for unavailability of the Application, or any difficulty or inability to download or access content or any other communication system failure which may result in the Application being unavailable.

  • Novartis will not be responsible for any support or maintenance for the Application.

  • System Requirements

  • In order to use the Application, you are required to have a compatible mobile telephone or handheld device, internet access, and the necessary minimum specifications ('Software Requirements').

    The Software Requirements are as follows: Apple iOS devices running iOS 4 or iOS 5, and Android OS devices running Android OS 2.1 up to OS 2.3; Language: English.

  • The version of the Application software may be upgraded from time to time to add support for new functions and services.

  • Termination

  • Novartis may terminate use of the Application at any time by giving notice of termination to you.

  • Upon any termination, (a) the rights and licenses granted to you herein shall terminate; (b) you must cease all use of the Software;

  • Limitation of Liability

  • In no event will Novartis be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the Application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.

  • Novartis is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the Application.

  • Nothing in these Appterms shall exclude or limit Novartis’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

  • Disclaimer of warranties

  • To the maximum extent permitted by law, and for the avoidance of doubt, save for section 2 of the Supply of Goods and Services Act 1982, Novartis hereby disclaims all implied warranties with regard to the Application. The Application and software are provided "as is" and "as available" without warranty of any kind.

Forum Terms and Conditions.

  • Do keep posts concise

  • Do use only the English language

  • Do keep posts on-topic

  • Do practise good posting manners and assume goodwill

  • Do only post your own opinions

  • Don’t post personal or confidential information

  • Don’t post something you wouldn’t want everyone to know

  • Don’t use offensive, indecent or obscene language (this includes swear words)

  • Don’t ‘shout’ at other users by posting in capital letters

  • Don’t use the site for commercial advertising or to promote personal companies

  • Don’t use the site to incite, condone or encourage conduct which could result in a criminal offence, civil liability or otherwise breach any relevant laws or regulations

  • Don’t post any information (including photos and videos) which may be a breach of security

  • Don’t post anything that could be considered defamatory or embarrassing, or damaging to an individual, company or entity’s reputation

  • Don’t post links or direct others to material containing viruses, corrupted files or anything that may cause damage to or interfere with computer hardware or software

  • Don’t make multiple posts of low relevance or content in a short period of time

    PLEASE NOTE: If you are concerned or uncomfortable with another user’s post and wish to bring it to the moderator’s attention, please email your comments to: NicotinellUKTeam@callcreditgroup.com

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*Versus willpower alone. This website is intended for UK residents only. Copyright 2012 Novartis Consumer Health UK Limited. The Nicotinell® product range includes TTS Patch, Medicated Chewing Gum and Lozenge. Contains nicotine. Stop smoking aid. Always read the label. Requires willpower. The people featured in the video case studies on these pages are actors and are intended to represent the experiences of someone using this website.